“Our ability to offer empathy can allow us to stay vulnerable. defuse potential violence, help us hear the word “no” without taking it as rejection, revive a lifeless conversation, and even hear the feelings and needs expressed through silence. Time and again people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.”

-Marshall B. Rosenberg, Ph.D. in book
“Non-Violent Communication”